![]() ![]() In response, Teletext issued a statement to “confirm that the company is working as hard as it can to process the remaining refunds”. “Unless it urgently takes steps to address the failures we have identified, we will take court action.” “While we are pleased that many consumers have now received the refunds they were due because of our intervention, we are clear that Truly Holdings must comply with the law. “The CMA has therefore written to notify Truly Holdings that it will take court action unless the firm takes immediate steps to rectify the situation and to ensure that, in the future, customers who are entitled to a refund are repaid in the timeframe specified by law,” said the authority.Īndrea Coscelli, chief executive of the CMA, said: “It is unacceptable that some package holiday customers are still not receiving refunds within the timeframe that they are legally entitled to. The CMA said Truly Holdings reported that the outstanding amount is owed to customers whose current bank details it does not have and whom it has been unable to refund through their original payment method because the purchases were made more than a year ago.īut the watchdog does not consider that Truly Holdings has done enough to provide refunds to package holiday customers with outstanding claims. “As a result of the CMA’s action, Truly Holdings has paid £7.2 million of the £7.8 million owed to package holiday customers, but almost £600,000 in refunds remains outstanding.” “The CMA is also concerned that Truly Holdings has not done enough to repay customers who were already owed refunds at the time the undertakings were given. ![]() “Although Truly Holdings has paid back a significant number of customers within this two-week period, too many have been left waiting longer for the refunds due to them. On Thursday (September 16), the CMA said: “After reviewing Truly Holdings’ final report on progress with repayments, the CMA is concerned that some customers whose package holidays were cancelled since it signed up to the undertakings have not been repaid within the 14 days required by the law. The CMA warned Teletext Holidays in March and April about legal action. In May 2021, it announced that Truly Holdings Ltd – the company that operates Teletext Holidays, and its sister company, – signed undertakings committing to address failures to refund package holiday customers for holidays cancelled during the pandemic. It said £7.8 million was owed to customers for holidays cancelled due to Covid-19 – but almost £600,000 in refunds remains outstanding. The Competition and Markets Authority (CMA) launched an investigation into the company on February 4 “after receiving hundreds of complaints”. I am going to take them to court as this irregularity needs profiling at a higher level for the nation.The competition watchdog has said it will take Teletext Holidays to court unless the firm takes “urgent action” over refunds to package holiday customers. Clearly the company operates from India (customer services/bookings) yet does not comply with UK requirements regarding customer service in controlling a client's reservation with airlines. I note that one of the key directors of the UK company Truly Travel Ltd has indian nationality. SO FULL SERVICE? NOT ON YOUR LIFE! This is a very poor company whose staff are trained NEVER (I asked 6 times where my online chat agent was writing from - INDIA). I could cope with that IF THEY TOOK THEMSELVES OFF CONTROL of my airline booking. This is a firm who likes to take your money but when no real money is made in handling your booking, they drop you despite requirement. Call to hotel came 4 hours later by which time I had already made a new reservation at unnecessary cost directly with airline as NO FAITH in Teletext (or Truly Travel Ltd). Went back online pm that day promised call within an hour. I contact Teletext again to be advised they would call me within the hour. Got online first thing next day having already ascertained from the airline that there was availability and price of seats tried to make booking change utilising the 50 euro charge for admin but said that Teletext were the only authorised party as they 'controlled the booking'. Here's a quick and simple example of how NEVER to place a booking thro Teletext: in seeking to extend my stay abroad I contacted the ENTITY known as Teletext who,after 30 mins 'live chat' said 'huge chats' so someone would call me back. ![]()
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