![]() ![]() ![]() msiexec.exe /fvomus /Lecumwvariox setup.log.To fix the issue and to re-install the Virtual Adapter, run the following command: Issue: VPN Adapter has been removed after a Windows updateĪfter installing certain updates to Windows 10 (e.g., upgrading to Windows 10 1809), the VPN Client is no longer able to establish a VPN connection because the "Barracuda Virtual Adapter" does not get migrated by Windows (see also %WINDIR%\INF\), even though the driver has been fully certified for the corresponding version of Windows 10 as part of the Windows Hardware Compatibility Program.Īs the “Barracuda Virtual Adapter” is a virtual (non-physical) network device, it will not get detected automatically and needs to be re-installed manually. In the CloudGen Firewall, navigate to CONFIGURATION > Configuration Tree > Box > Assigned Services > Access Control Service > Service Properties > Service Availability in order to achieve this. For additional server IP addresses, it is necessary to bind the service manually to these additional IP addresses. The VPN Service listens by default on the first and the second server IP address. ![]() This message appears only if the server's IP address is reachable, but at the same time no listen port (UDP/TCP 691) is available. Error while connect to x.x.x.x:691 (proto=TCP).IOStreamSock: Connect(x.x.x.x:691): TIMEOUT.Open() failed: could not open DIRECT connection,.The Barracuda Network Access Client breaks the VPN connection and generates the following error message in the client log: Issue: VPN Client cannot open a connection due to a timeout To allow these older clients to connect to the VPN service, navigate in Barracuda Firewall Admin to CONFIGURATION > Configuration Tree > Box > Assigned Services > VPN > Client to Site > External CA > Group Policy and clear the Firewall Always ON check box. Older Barracuda Network Access Client versions cannot interpret the VPN Service's Firewall Always ON Option, which therefore effectively prevents connection establishment for these clients. The VPN Service on the CloudGen Firewall drops incoming connection requests by a Barracuda Network Access Client and generates the following error message in the VPN log: Issue: A VPN connection cannot be not established due to a Firewall Status mismatch error Issue: Session PHS: signature check failed (bad decrypt) is logged into the Events window Solutionĭeactivate Private Encrypt (see Connection Entries > X.509 Authentication above ). Open the VPN Settings tab and change the value for Virtual Adapter Address Assignment (IPv4). Issue: VPN Gateway not reachable via VPN tunnel is logged into the Events window Solution Create a local firewall ruleset to solve the issue: Action: Pass, Service: BOOTPS (out: UDP 67 in: UDP 68). Issue: Connection breaks if IP address assignment via DHCP is used SolutionĪ connection problem occurs when the firewall slot is closed too early. Increase the Connect Timeout parameter in the VPN Profile settings Connect/Reconnect tab if you encounter any problems. This behavior may also occur with slow connections. Disconnect all applications and connect again to solve the issue. Issue: Connection to VPN server breaks immediately after establishing SolutionĪn access ruleset may have been damaged during transfer from the VPN server to the client. Set the Startup type value of WSCSVC to Automatic. By default, MS Windows starts the WSCSVC service with startup type: Automatic (delayed Start) The Personal Firewall's API registration takes too long because the required MS Windows Security Center service (WSCSVC) is not yet started. WMIXP2SecureCenter2.cpp(870)* RegisterFWStatusProvider failed.WMIXP2SecureCenter2.cpp(112)* QueryInterface for Register failed Error: 0x8000000a.WMIXP2SecureCenter2.cpp(62)* RegisterFWStatusProvider.WMIXP2SecureCenter2.cpp(863)* Register FW Status Provider.Initialization of the Personal Firewall service takes very long, and thus the system's health state cannot be validated. Issue: E_PENDING 0x8000000A The data necessary to complete the operation is not yet available. In order to verify whether an Access Control Server IP address was received through DHCP, look up the Barracuda Health Agent Access Control Server IPs dialog. If the Access Control Server IP addresses are distributed by DHCP, use the operating system's built-in ipconfig tool to obtain a new IP address for the client computer that will include an Access Control Server IP address to connect to. SolutionĬonfigure a valid Access Control Server IP address locally. A Connection Error message is shown in the Health Agent. The Access Control Server cannot be reached at the IP addresses configured for health evaluation. Issue: Connection errors shown in the Barracuda Health Agent This page helps you solve some common issues concerning the Barracuda Network Access and VPN Client. ![]()
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